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Policies  

Minimum Open Account Order
$100.00 dealer net

Pricing
All prices are subject to change without notice. We will attempt at all times to notify sales representatives and dealers of price changes as soon as possible. However, we bill all orders at prices in effect at time of shipment.

Terms
All orders are net 15 days from date of shipment unless otherwise specified. On ORIENTAL paper, a 4% cash discount is offered for check with order.

Some dealers may wish to pay by credit card. We accept Discover, MasterCard, and Visa. We accept American Express with prior approval only; additional fees may apply.

Delinquent accounts are subject to a service charge of 1ü% per month (18% per annum). Dealer agrees to pay reasonable attorney fees for accounts placed for collection.

Returns
You must obtain a Return Authorization Number from us before returning any product. To return product to us the RA# must be issued within 15 days of our invoice. To receive an RA#, call our Customer Service representative with the following information:

  • Original invoice number
  • Date of invoice
  • Item number and description
  • Complete description of problem

Upon receipt of this information, we will issue an RA# if it deemed appropriate by our Customer Service representative. You must ship all authorized returns to International Supplies freight prepaid. Clearly mark all packages with the RA# and include a copy of the original invoice as the packing slip. We will refuse any packages returned COD or without an RA# and ship them back to you at your expense.

Returns for any reason other than our error may incur a 15% restocking fee. All returns must be in original, undamaged, box with complete packing; warranty cards must be free of writing and be complete, in original condition.

Shipping
All goods are sold F.O.B. Inglewood, California, except as noted. The minimum freight charge is $10.00. Except for large, bulky shipments, we ship via UPS (unless we are shipping to Alaska and Hawaii). Additional costs for handling or shipping (e.g, air) are at the dealer's expense and will be added to the invoice.

We ship orders of $500 or more for all products except Oriental Paper prepaid, UPS Ground, in the Continental United States. Oriental Paper is F.O.B. Inglewood, California, and may not be mixed with other product to obtain prepaid shipping status.

Merchandise Damaged in Shipping
All orders are carefully picked, checked, and packed for shipment. We cannot accept responsibility for damage, either visible or concealed, caused by carriers. The consignee must file claims with the carrier. Do not accept damaged cartons without inspecting them and their contents in the presence of the carrier's employee.

You must notify the carrier of concealed damaged within 48 hours of delivery. It is your responsibility to retain all goods, shipping containers, and packing materials for inspection pending any claims with the carrier.

Disclaimer
We assume no responsibility for typographical errors.

 
   
   
   
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